PRICING

Cancellation & Refund Policy

• Late/Missed Appointments

  Please arrive for your appointment 5 minutes prior to your allocated time. This allows you the time to fill out the appropriate client form, and prepare for the service. Late arrival may result in a shortened session time in order that we can accommodate appointments following you. Full payment for your session will be required. Late or missed appointments exclude others from receiving treatment and inconvenience both the therapists and other clients who were unable to book the session time.

• Cancellations

  If a client cannot keep an appointment with us, it is expected that notice is given as soon as possible by calling the centre and speaking with a staff member or leaving a voice message. Failure to give notice will result in a charge for your session unless there are extenuating circumstances. If less than four hours notice is given, the full consultation fee will apply. During our peak season of 1 December to 31 January, a minimum of 24 hours notice is required otherwise the full consultation fee will apply. Any adjustment of this policy is at the discretion of the owner(s).

• Refunds

  No refunds will be given for deposits, cancellations with less than four hours notice (24 hours in peak season), or gift certificates purchased. The owner(s) reserve the right to make the final decision on this policy. Additional (prepayments and securing appointment times) Any service beyond 1.5 hours or back-to-back bookings will require a credit card, deposit or gift voucher number to secure your appointment.

• Inappropriate Conduct

  The client understands that any illicit, sexual or aggressive remarks, advances or gestures will not be tolerated and will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment. These policies have been adopted to ensure that the professionalism and ethics of our clinic are respected, and to ensure your scheduled service is a stress-free and relaxing experience. If you have any questions about our policies, please contact us on 07 5522 0846.